Our customer administration teams operate on a modern, brand new, highly scalable
core servicing platform and are responsible for the whole range of back office processing
functions. Our servicing platform is capable of managing a variety of residential
loan types, in Sterling and Euros and we have successfully boarded loans from other
UK third party mortgage administrators.
The customer administration teams cover a range of activities, including account management,
direct debit mandates, statement queries and buildings insurance. Our team processes
approximately 75,000 payment transactions every month
If you are a borrower, please click here to visit our customer website.
data & analytics
The accuracy and robustness of our data, reporting capability, an...
We excel at servicing specialist and higher risk mortgage loans. ...
Acenden is the highest Fitch rated residential mortgage 'full ser...