If you are a 'Mortgage Customer' click here
(the "Site"). The Site is operated by Acenden Limited ("we",
"us" and "our"). For the purposes of the Data
Protection Act 1998, we are the data controller.
1.2 We are committed to protecting your privacy on-line. We appreciate that you do not
want the personal information you provide to us distributed indiscriminately and
here we explain how we collect information, what we do with it and what controls
1.3 By using the Site, you consent to the collection and use of information in accordance
with this policy.
1.4 We reserve the right to change this Policy from time to time by changing
it on the Site. Policy was last updated on 23rd May 2012.
2. Information we may collect from you
2.1 We may collect and process the following information about you:
- information (such as your name, email address, postal address and telephone number)
that you provide by completing forms on the Site, including if you submit an enquiry
form or send an email through the Site or request any information;
- communications you send to us, for example to report a problem or to submit queries,
concerns or comments regarding the Site or its content;
- information from surveys that we may, from time to time, run on the Site for research
purposes, if you choose to respond to them; and
- details of your visits to the Site, the resources you access and any data you download.
2.2 You are under no obligation to provide any such information. However, if you should
choose to withhold requested information, we may not be able to provide you with
3. Uses made of your information
3.1 We will use the information you provide to:
- enable us to provide you with information offered through the Site and which you
- audit the downloading of data from the Site;
- improve the layout and/or content of the pages of the Site and customise them for
- identify visitors to the Site;
- send you information we think you may find useful or which you have requested from
us, including information about our products and services or those of carefully
selected third parties, provided you have agreed that we may do so; and
- allow, with your agreement, carefully selected third parties to send you information
directly which you may find useful regarding their products and services.
3.2 You can tell us not to contact you with information regarding our products and services
or those of third parties, or to share your details with third parties so that they
can send you information regarding their products and services, either at the point
such information is collected on the Site (by checking or un-checking (as directed)
the relevant box) or where you do not wish us to continue to use your information
in this way by following the unsubscribe instructions on any communications sent
to you. You can also exercise the right at any time by contacting us using the contact
details at the end of this Policy.
4. Information about Cookies Including Third Party Cookies
4.1 The Site currently uses session cookies and persistent cookies to store certain
information. Cookies are text files that a website transfers to your computer's hard drive
to store and sometimes track information about you.
Session cookies do not permanently store information and are not transferred to your computer's
hard drive. Persistent cookies are stored on your computer, again, they do not themselves
personally identify users.
Although , cookies do identify a user's computer they do not personally identify users and
- recognise you when you return to the Site;
- allow you to navigate the Site more quickly and easily;
- track preferences and to improve and update our website.
Cookies that we Use
||Type and Duration
|Acenden site cookie -acceptance for font size change
||Persistent (2 hours fixed expiration)
||Used for remembering the users font size
|Acenden site cookie - acceptance for external sites
||Persistent (2 years)
||Used to maintain the user acceptance for third party sites
4.2 Most web browsers automatically accept cookies, but if you prefer, you can change your browser
to prevent this and your help screen or manual will tell you how to do this. You can learn more
about cookies by visiting www.allaboutcookies.org/manage-cookies/
which includes useful information on cookies and how to block cookies using different types of browser.
However, you may not be able to take full advantage of the Site if you do so.
4.3 Third Party Cookies
Our Site may contain links to other websites of interest. However, once you follow a link, we are
not responsible for the privacy policies of the other sites even if you access the links from this
Site. You should exercise caution and look at the privacy statement applicable to the website in
4.4 How to withdraw your Consent to Cookies / removing Cookies
If you want to find out more about cookies and how to manage and delete cookies from your computer
you may wish to visit www.allaboutcookies.org/manage-cookies/
We place importance on the security of all personally identifiable information associated
with our customers. We have security measures in place to attempt to protect against
the loss, misuse and alteration of customer data under our control.
6. Storage of your information
Information that you submit via the Site is sent to and stored on secure servers
located in the United Kingdom. Cookies may be analysed by our suppliers outside
7. Your rights
You have a legal right to a copy of the personal information about you held by us.
You also have a right to correct any errors in that information. As mentioned above,
you have a right to prevent us using your personal information for direct marketing
8. Contacting us
or any requests concerning your personal data by using our