One simple and convenient way is to pay by Direct Debit. It is one of the safest and
most reassuring ways of paying and Acenden processes and administers Direct Debits in
accordance with BACS regulations.
To set up a new Direct Debit or amend the details of your current one, please call our
Collections Department on 0845 602 3806.
Direct Debits can be cancelled or amended at any time, but to ensure any changes can be made to
your current month’s payment, please note the following :
- Cancellations - You can request cancellation of your Direct Debit instruction up to
6 working days prior to your Contractual Monthly Instalment (CMI) due date.
- Amendments - You can make amendments to your Direct Debit instruction up to
8 working days prior to your Contractual Monthly Instalment (CMI) due date
Therefore, please ensure that you have sufficient funds in your account to meet either
the initial collection or the subsequent representation. A £25.00 fee will be charged to
your mortgage account each time a Direct Debit attempt is returned unpaid by your bank.
In addition, your bank may also charge you for each unpaid Direct Debit they have to return
If your payment is returned unpaid, we will try to represent your Direct Debit up to 14
working days following our initial attempt depending on the reason for failure quoted by your bank.
Acenden cannot collect Direct Debits on a date other than your contractual due date. If you want to
change the date you make your payment, please call our Collections Department on 0845 602 3806 for
You can pay your mortgage in a number of different ways, to suit your circumstances.
If you use one of the following methods, an Alternative Payment Method fee is not payable
- Direct Debit (only available on your contractual due date)
- Standing order
- Telegraphic transfer
- Debit card online via our website @ www.acenden.com
If you pay using any of the following methods, you will be charged
an Alternative Payment Method Fee of £5.00:
- Bank Giro Credit
- Debit card over the phone
- Postal order
- Internet Transfer
Please note we are unable to accept payments by credit card.
You must allow up to 5 working days for payments to reach
your account and therefore your arrears balance may not include recent transactions.
Please make sure your mortgage account number is quoted as a reference
on all payments made. This will help us allocate your payment to your account promptly.