Loan boarding, or the process by which a portfolio of loan and account data is transferred from one management system to another, is a critical concern when considering outsourcing to a third party. Acenden has significant experience boarding portfolios of all sizes from third party servicers and lenders. Acenden has boarded over 75,000 loans in the last 3 years, including BTL, second lien, non-performing, and Irish loans. Typical migration plans are for 90-day boardings, and take place over a weekend to ensure minimal impact on customer experience.
- We boarded a portfolio of 20,000+ loans in Nov-15 within 60 days, and thus can complete quick migrations at scale
- We have completed an emergency boarding of arrears loans for a major Irish bank in just 30 days
- Our primary servicing system is used by some of the largest mortgage lenders in the UK and has been developed to manage daily boarding of loans
Acenden’s growth has been seamless as we took on the servicing of several large portfolios, as well as the servicing of all new originations for The Northview Group in March 2016, which includes its two lending brands, Kensington Mortgages and the newly launched New Street Mortgages. This evidences that in addition to our proven ability to move and service large static portfolios, Acenden also has experience in the daily boarding of loans, making it an excellent partner for banks and other mortgage lenders who require servicing support from the point of origination.
Our experience has taught us that a strong project team, detailed planning, adaptable and scalable systems and a flexible, problem solving approach are all critical to successful transfers. Before, during and after a loan boarding our nominated Project Manager will work closely with the client and our own specialist analysts to ensure that understanding of the requirements, governance and operational loan migration is conducted with professionalism, attention to detail and to time.