ratings agency overview
Acenden is the highest Fitch rated residential mortgage special servicer in the UK
market and the only primary servicer ranked 'Strong' by Standard & Poor's,
the highest ranking in the UK market. Acenden is also ranked 'Above Average'
by Standard & Poor's as a special servicer of residential mortgages in the UK.
- Acenden has a good track record and is experienced in special servicing and servicing
- Acenden employs experienced senior management, which has now been working as a team
for a year and the rankings reflect the management's positive impact on the company
- Acenden has implemented changes that have resulted in reported 8% gains in efficiencies
- Internal reorganisation has enhanced Acenden's customer service, measured by improved
quality scores and by complaints levels, which have been further reduced and are now, in S&P's view,
at a low level
- S&P’s rankings now cover the full spectrum of residential mortgages
- STRONG – UK residential mortgage primary servicer ('Stable' outlook)
- ABOVE AVERAGE - residential mortgage Special Servicer ('Positive' Outlook)
- Acenden is the highest rated residential mortgage special servicer providing both
primary and special servicing capabilities in the UK
- Ratings are supported by the experience and stability of the senior and middle management
- Technology initiatives have generated numerous operational efficiencies within the
servicing platform, as well as enhancing Acenden's already well-developed and experienced
special servicing function
- Residential primary servicer
- UK Prime RPS2
- UK Sub prime RPS2
- Residential special servicer
In 2011, Moody's commented on Acenden's servicing operations:
- Acenden currently benefits from very experienced senior management
- Moody's views positively Acenden's servicing capabilities in maximising the pool
performance given the intrinsic quality and characteristics of the underlying mortgages
If you are a borrower, please click here to visit our customer website.
data & analytics
The accuracy and robustness of our data, reporting capability, an...
We excel at servicing specialist and higher risk mortgage loans. ...
Acenden is the highest Fitch rated residential mortgage 'full ser...