• business partners
• mortgage customers

ratings agency overview

Acenden is the highest Fitch rated residential mortgage special servicer in the UK market and the only primary servicer ranked 'Strong' by Standard & Poor's, the highest ranking in the UK market. Acenden is also ranked 'Above Average' by Standard & Poor's as a special servicer of residential mortgages in the UK.

S&P

• Acenden has a good track record and is experienced in special servicing and servicing difficult loans
• Acenden employs experienced senior management, which has now been working as a team for a year and the rankings reflect the management's positive impact on the company
• Acenden has implemented changes that have resulted in reported 8% gains in efficiencies
• Internal reorganisation has enhanced Acenden's customer service, measured by improved quality scores and by complaints levels, which have been further reduced and are now, in S&P's view, at a low level
• S&P’s rankings now cover the full spectrum of residential mortgages
  • STRONG – UK residential mortgage primary servicer ('Stable' outlook)
  • ABOVE AVERAGE - residential mortgage Special Servicer ('Positive' Outlook)

Fitch

• Acenden is the highest rated residential mortgage special servicer providing both primary and special servicing capabilities in the UK
• Ratings are supported by the experience and stability of the senior and middle management teams
• Technology initiatives have generated numerous operational efficiencies within the servicing platform, as well as enhancing Acenden's already well-developed and experienced special servicing function
  • Residential primary servicer
    • UK Prime RPS2
    • UK Sub prime RPS2
  • Residential special servicer
    • UK RSS2

In 2011, Moody's commented on Acenden's servicing operations:

• Acenden currently benefits from very experienced senior management
• Moody's views positively Acenden's servicing capabilities in maximising the pool performance given the intrinsic quality and characteristics of the underlying mortgages