how we work
Our team is ambitious, energetic and motivated to get results for clients and customers
alike. We don't just service requests; we add value by working collaboratively and
creating ways of achieving more, while controlling risk. We do what is needed to
generate value for our clients by dealing with customers sensitively and fairly,
helping them understand the options available to them.
For each client, we create a bespoke service with specific objectives against which
we constantly assess performance and results. As we learn more about your business
and objectives, gather data and monitor feedback from our customer facing teams,
we evolve strategies to improve results.
We provide a fully integrated, end to end servicing proposition, with primary customer
administration, specialist servicing, repossession management and securitisation
and SPV administration. We believe many of our servicing propositions are market
leading, particularly focussing on higher risk loan management.
Every team member receives regular training on process change and collections practice,
including money laundering, complaints handling and FSA compliance to ensure that
we provide a fair and compliant service to our customers and clients.